Technology and Digital Solutions Manager

The Opportunity

Job holder will provide oversight of IT and digital solutions for Save the Children Malawi country office through research and development or customizing of applications; monitor, follow-up and ensures proper functionality of existing technologies and systems using strategic mechanism within the framework of the agency IT Policy and standardization. 

In order to be successful, you will bring/have:

EDUCATION QUALIFICATION

Degree in Information Technology or Computer Sciences or any other related field from a reputable institution.

SKILLS AND EXPERIENCE

• Minimum 5 years’ experience in ICT Support
• Familiar with all day-to-day aspects of managing the IT needs of an organization, with specific areas of the role involving familiarity with Windows and MS Office Products and LAN/WAN infrastructures (routers, modems, switches). Troubleshoot and administer a Microsoft Windows-based network (LAN) and servers, good working knowledge of Windows server and domain system configuration, antivirus software for workstations and servers, etc.
• Experience managing and troubleshooting corporate apps like MS365, MDM Microsoft 365, MFA, etc.
• Experience in delivering Technology for Development Projects (T4D)
• Good communication skills and a solid positive attitude toward learning
• Fluency in written and spoken English
• Previous experience in an INGO is an advantage but not a requirement
• Ability and experience in training end users or staff
• Commitment to Save the Children values.

KNOWLEDGE AND ABILITIES

• Problem solving skills
• Good knowledge on SharePoint
• Having excellent proficiency in spoken and written English with strong interpersonal skills and demonstrated ability to work effectively in team situations.
• Experience managing and troubleshooting corporate apps like MS365, MDM Microsoft 365, MFA, etc.
• Experience in delivering Technology for Development Projects (T4D)
• Previous experience in an INGO is an advantage but not a requirement
• Ability and experience in training end users or staff
• Have commitment to work longer hours/weekends or on remote field visits whenever needed.

SCOPE & COMPLEXITY OF DECISION MAKING

• Able to make decisions within a range of established alternatives
• Able to solve problems by selecting the most suitable procedure or method within guidelines and precedents; direction sought when solutions not within established guidelines or precedents
• Able to make decisions using creativity and some independent judgement within realm of current scope of work; Decisions typically made in order to resolve and adapt current solutions or introduce new procedures and practices
•  
• PERCENTAGE OF TRAVEL (Out of duty station if applicable).
• 20% travel to field offices in relation to deployment of applications

COMPETENCIES  

• Leading

Delivering result: Takes personal responsibility and holds others to account to deliver our ambitious goals for children, continually improving own performance or that of the team/ organisation.

• Thinking

Problem solving and decision making: Takes effective, considered and timely decisions by gathering and evaluating relevant information from within or outside the organisation and making appropriate judgements.

Innovating and Adapting: Develop and implement innovative solutions to adapt and succeed in an ever-changing uncertain work and global environment.

• Engaging

Working effectively with others Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross-boundary working.

We offer a competitive package in the context of the sector.  Please add further detail here as required.  For example: This role is offered on the basis of national terms and conditions only.

The Organization

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realize the right of children and to ensure their voices are heard. 

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at www.savethechildren.net/careers

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.